Q:
What is the meaning and significance of Madam37?
A:
Well... Madam is a polite way to address a woman and means lady.Ā And since the my collections are exclusively created for women and represent me a lady, Madam seemed appropriate and catchy.Ā
AND...
I am #37 on my line. So I had to throw that in there too.Ā
Lady#37
Q:
What can I expect from Madam37?Ā
A:
NEW WEBSITE & EXPERIENCE:Ā a new online experience including better functionality, more payment options, easier checkout process, easier exchange process and international shipping.Ā
NEW COLLECTIONS:Ā take a peak at the new collections like Faith Threads, Culture Threads and Just Threads.
M37Ā REWARDS: create an account and earn points when you shop. Also, get extra perks, free gifts and level up with all the love you show to Madam37.
CUSTOM & BULK ORDERS: get something custom made by Madam37 for your line, team, reunion, event, family etc. or get up to 37% discount on orderingĀ bulk quantity of something in stock
Just to name a few.
Q:
When will I receive my order?
A:
Orders ship within 48 hours of order submission, excluding weekends and holidays, or unless otherwise noted.
On average, you should receive your item in 5-7 business days after order submission, unlessĀ otherwise noted, for example pre-orders.Ā
To track your order, please log in to your accountĀ or review your shipment confirmation email. For more details on our shipping practices,Ā please view shipping policy here.
Q:
Do you ship internationally?
A:
IĀ do ship internationally!Ā Simply make this selection at checkout by changing the shipping country.
Q:
I gotĀ my orderĀ & Iām notĀ happyĀ with it? What is a queen to do?
A:
Submit a return request here.Ā I'll do my best to make it right by offering an exchange for a more suitable item or different size.Ā PleaseĀ take a peak and review theĀ return policy for specifics as I do not offer refunds and you must submit the request within 7 days of delivery receipt.
Q:
One of theĀ threads I really wantedĀ and/or added to my wishlist isĀ no longerĀ available or sold out in my size, what is a girl to do?
A:
Now Queen, why did you wait around? š¤£ ... youĀ have to grabĀ what you like early.Ā š
Reminder I make small quantities on purpose so you don't accidentally go twinning at you next time out.
However, the good news is if the demand is high for a thread, I may consider bringing it back. So donāt be afraid to tell me what you love, there is always a chance of a restock.
Q:
Can I make a design/thread request?
A:
ABSOLUTELY! Send an email to: threads@madam37.com
If you idea is chosen to be added to a collection, your thread isĀ FREE and you will get some M37 Reward points added to your account.